At Aquasmarter.us we have you as our priority, and for that matter, we developed our Help FAQ to guide you to shop on our website with confidence.
If you are not completely satisfied with any unused item, simply return it within 30 days for a replacement or a refund, whichever you prefer. Returned merchandise must be returned according to instructions on your invoice, and this Return Policy, including all original packaging, paperwork, and properly packed to avoid damage. If the mistake was ours we will refund normal ground shipping charges.
Credits or exchanges cannot be issued for improperly packaged items. Items that are returned damaged or incomplete will not receive any refund.
Clients should not accept any clearly damaged packages and should tell the carrier that they are refusing the order because of damage. Any non-visible damages (shipping, etc.) must be reported to aquasmarter.us within (10) days of receiving the order. Shipping and Handling charges are non-refundable. Returns will not be accepted by aquasmarter.us without an (RMA - Return Merchandise Authorization) number and will be refused or sent back to the client at the customer’s expense.
Return Request RMA:
You can get a RMA number by emailing us at: firstname.lastname@example.org, requesting the RMA number. Don't forget to place RMA for order #XXXXXXXX as the email subject. Returns will not be accepted by aquasmarter.us without an (RMA - Return Merchandise Authorization) number and will be refused or sent back to the client at the customer’s expense.
One Year Prorata Warranty. AquaSmarter™ shall offer a full one year warranty with a prorated replacement of our products AquaSmarter™ shall Guarantee the life of our Ionizing Capsules for one full year from the date of purchase.
AquaSmarter™ Guarantees our Ionizing Capsules to remain effective for one full year from the date of purchase. AquaSmarter™ guarantees substantial elimination of Bacteria and Viruses for use in the following applications:
Our Ionizing Capsules Technology is designed for the semi-purification of drinking water. AquaSmarter™ Guarantees that any of our Ionizing Capsules product that fails to perform for a 12 month period from the date of shipment will be replaced on a prorated basis. The prorated value will be based on the current price of our Ionizing Capsules to replace the defective one. Shipping is the responsibility of the Customer.
The AquaSmarter™ warranty becomes null & void if any of the following conditions occur: Abuse or Physical Damage to the System/Capsule's; Improper Storage or Improper Use, or Improper Maintenance.
Please always carefully read and follow the Instructions provided before using any of our Products.